Hospital Policies

Appointment Policy

Our practice operates on an appointment basis. This allows our clients to schedule their visits, saving them time and enabling us to see our patients more quickly without their having extensive waiting times. We greatly appreciate your help in maintaining this policy.
Walk-in clients are accepted, but discouraged, because at times, they may face extensive delays when other clients have made appointments. Clients with appointments will be seen first, followed by our walk-in clients as our schedule allows.

Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats should be presented in an appropriate cat carrier or on a leash.
We appreciate prompt arrival for appointments. Arriving late affects our schedule and the treatment and attention to others who are scheduled later. Those clients arriving late will be seen as scheduling allows and may face waits.


We welcome your questions, but please do not use our email for emergency or critical situations concerning your pet’s health. If you are unsure or feel that it is an emergency, please telephone your regular veterinarian or an emergency service veterinarian for immediate advice. Email is not an appropriate way to diagnose or treat animals. While it may be used to clarify a diagnosis, procedure, or treatment, it cannot be used as a sole way to treat your pet. Casselton Veterinary Service will not fill prescriptions for any animal that has not had a physical examination, within the last year, by one of our veterinarians. While we will do our best to answer promptly, there is no guarantee of a response by a certain time and we reserve the right not to answer email questions.